When conventionalized language becomes problematic.
An analysis of metaphors in medical interviews
Maria Grazia Rossi
Universidade Nova de Lisboa
Metaphors are commonly considered as cognitive and linguistic tools making the acquisition of new knowledge possible (Ortony 1975; Cameron 2002; Hesse 1966). Recently, metaphors have been investigated as tools to improve patient understanding and foster their self-management skills (Semino et al. 2018; Naik et al. 2011; Bleakley 2017). However, the conditions under which such communicative effects of metaphors are carried out are still controversial.
A study conducted in the context of diabetes care has shown a correlation between metaphors and misunderstandings. It has been argued that the prior contexts of experience encapsulated in the meaning of metaphorical expressions could be unshared between patients and providers, and this could explain the cases of problematic understandings (AUTHORS). Configuring medical interactions as strongly asymmetrical in nature (Bigi 2016; Macagno & Bigi 2017), AUTHORS have hypothesized that the lack of a pre-existing common ground shared by the interlocutors could make the reconstruction of metaphorical meanings more difficult. Patients and providers may have interpreted metaphorical expressions according to different background knowledge and different previous contexts of usage, which would explain the mismatch of understanding leading to misunderstandings.
The goal of this paper is to check the robustness of this hypothesis by adopting the dynamic and stratified view of common ground used within the Socio-Cognitive Approach (SCA) (Kecskes & Zhang 2013; Kecskes 2008; Kecskes 2010). The SCA is used to analyze 46 medical interviews (Bigi 2014) in which metaphors have been detected as triggers of problematic understanding. Results are expected to provide dialogical patterns indicating that patients and providers are assuming too much unshared knowledge, because of the effect of attention driven by salience (Kecskes 2013). It is argued that these asymmetrical interactions are characterized by an impoverished core common ground, which reduces amount of information that providers can take for granted.
In similar ways as in intercultural interactions (Kecskes 2015), the analysis of such a corpus shows that metaphorical conventionalized language – interpreted as frozen repository of knowledge – becomes problematic, although interlocutors share the same L1. Practical implications are discussed, especially in relation to the implementation of communicative instruments helping providers to (1) adopt a more conscious approach to what is said and (2) promote the co-construction of the emergent common ground with patients.
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